Frequently Asked Questions

Throughout the opening period, the Visitor Center is open every day, 7 days a week
Hours vary by season:
High season: June 27–August 30, 2026
Monday through Saturday from 9:00 a.m. to 1:00 p.m. and from 1:30 p.m. to 8:00 p.m. – Sundays from 9:00 AM to 1:00 PM and from 2:00 PM to 7:00 PM
Low and mid-season from April 3 to June 27, 2026, and from August 30 to September 30, 2026:
Monday through Saturday from 9:00 a.m. to 12:30 p.m. and from 1:30 p.m. to 7:00 p.m. – Closed on Sundays
During the closure period: the reception desk answers phone calls and emails:
Monday through Friday from 9:00 a.m. to 12:00 p.m. and from 2:00 p.m. to 5:00 p.m.

Vehicle access is permitted from 7:30 a.m. to 11:00 p.m.; pedestrian and bicycle access is available 24 hours a day
The speed limit is 10 km/h on the premises and in the parking lot. We make sure that children can play and ride their bikes in the pathways without being disturbed!
The gate operates by detecting the license plate number registered on the day of your arrival for the duration of your stay.

Reception Desk: 02.40.60.03.23. We remain available for emergencies. Emergency numbers—such as those for doctors, police, firefighters, etc.—are posted at the reception desk (on the outside window).

Yes. There are automatic gates at the entrance that are closed between 11:00 p.m. and 7:30 a.m. the following day. The entire campground is enclosed by fencing (so there is only one possible exit). There are also surveillance cameras. In addition, the manager is on site, ensuring someone is physically present 24 hours a day, 7 days a week, in case of any problems. We can be reached by phone during our entire operating period (if we’re already on the line, please leave us a message and we’ll call you back).

The campground offers accessible rental accommodations with an access ramp for 4 people, plus 1 accessible restroom with a shower and toilet.

Camping l’Eden may, under certain conditions, accommodate minors who are not accompanied by a parent.
The reservation must be made by a parent or legal guardian; one parent must be present upon arrival and departure; a parental authorization form must be provided by the minor’s parent(s); and the campground’s rules and regulations must be reviewed and signed prior to the stay. If the rules are not followed during the stay, the campground reserves the right to cut the stay short without refunding the unused nights (applies to all guests).

You can contact the campground by email to let them know. We will check to see if the item was left in the rental unit or elsewhere on the campground. If so, we will send you the return instructions.

Yes, your pets (dogs and cats) are welcome on the campsites and in some of our rental accommodations (one pet per unit, excluding Category 1 and 2 dogs).
A daily fee applies (see the rate schedule on our website). For everyone’s comfort, pets must be kept on a leash throughout the campground, and their vaccination records must be up to date.
You may not leave your pet alone in your rental unit or on your campsite for an extended period of time (potential noise disturbance to neighbors). Poop bags are also available near the Front Desk.

Visitors are permitted (additional guest fee available on our website at
https://www.campingeden.com/emplacements/)
They must check in at the Reception Desk. Their vehicle must remain outside the campground in the designated parking lot.

If you have any issues, please stop by the Reception Desk during business hours or send your request by email to info@campingeden.com

1-Through our online booking app: https://reservation.secureholiday.net/en/576/
2-By email: info@campingeden.com
3-By mail: Camping L’Eden, 13/15 route de Ker Rivaud, 44500 La Baule
4-By phone: 02.40.60.03.23 (please leave a message with your contact information so we can call you back)
During peak and very peak seasons, please use options 1 and 2 whenever possible, as we are difficult to reach by phone.

Visit our website at www.campingeden.com (where you can run an online simulation) or contact us by email or phone.

When you’re on our website, on the home page, in the top right corner, there’s a “Reservations” widget.
When you click on it, a new window opens:
Next, choose whether you’d like to book a campsite or a rental.
Enter your arrival and departure dates. Click “View Availability.”
You’ll be automatically redirected to our “Secure Holiday” booking portal.
Enter the number of people: adults, children, and the children’s ages. Click “Search.”
The application will show you the available options and rates.
Click “Book.” Fill in all the required information, add any extras if necessary, then click the “Finalize” button.
Next, review the details of your reservation and click “Continue” if everything is correct;
Accept the terms and conditions, choose your payment method for the deposit, and click “Confirm.” You’ll receive an email notification confirming that your request has been received
(status: “order pending confirmation”). If you choose to pay the deposit by credit card, you’ll receive a second email informing you that your card will soon be charged. Please note that at this stage, your reservation is not yet confirmed (it’s as if you’ve placed a hold). It becomes final once we manually approve your request internally. At that point, you’ll receive an email confirming that the reservation has been accepted by our team, making it final (status: “reservation confirmation”). If you chose a credit card as your payment method for the deposit, the payment will be processed automatically. If you paid by check or ANCV vacation checks, you’ll receive a final email later, once the payment has been received and processed in our internal reservation system. However, if—after placing your reservation request—we’re unable to approve it, you’ll receive an email from us either declining your request or making a counteroffer.

The booking confirmation email may have ended up in your junk mail (spam) folder. Please be sure to check that folder. We generally respond within 24 to 72 hours.
If you’re not sure whether you made a reservation, please check your bank statement
If you can’t find your confirmation and would like us to resend it, please contact us using the contact form on our website.

For campsites, reservations are not required during the low or mid-season, but during the high season and long weekends, we strongly recommend making a reservation to ensure you have a spot. As for rental accommodations, it is essential to make a reservation before your arrival.

Yes, since January 2026, we have been partnering with MEETCH, which offers cancellation insurance covering 4% of the total cost of your stay, regardless of the type of accommodations you choose. You can opt to purchase this coverage when you submit your reservation request. For more information, see the “PLAN YOUR VACATION” section on our website at https://www.campingeden.com/accueil-camping/documents/

Our cancellation policy is detailed in our General Terms and Conditions of Sale (GTC), available on our website under the “PLAN YOUR VACATION” section.
Generally speaking, fees vary depending on the date of cancellation relative to your arrival date. We recommend that you purchase our MEETCH cancellation insurance, which is offered at the time of booking, to protect you against unforeseen circumstances (4% of the cost of your stay). You can download the information from our website under the “PLAN YOUR VACATION” section.

For safety and insurance reasons, the number of occupants may not exceed the sleeping capacity specified for the type of lodging or campsite reserved, including newborns. Example: If there are 2
adults + 2 children aged 8 and 6 + 1 child aged 10 months => you must book a 5-person, 3-bedroom mobile home, not a 4-person, 2-bedroom model.

Other free activities at the campground:
Fishing is available at the pond (for guests only):
• No fishing license required.
• Please bring your own fishing gear (not provided by the campground)
• Access available upon request at the front desk (ID required / must be 18 or older): You will be given a key for the duration of your fishing session.
For safety reasons, minors must be accompanied by an adult at all times.
Gym access: A weight room is available to campers.
• Access upon request at the front desk (ID required / must be of legal age): You will be asked to sign a gym usage agreement and will be given a key for the duration of your workout session. For safety reasons, minors must be accompanied by an adult.
Pétanque Court: The pétanque courts are located at the front of the campground, in front of our bar, Le P’tit Tonneau. Free access; pétanque equipment is not provided by the campground.
Water Park: Outdoor and indoor pools reserved exclusively for guests.
Playground: volleyball court, ping-pong table, and giant trampoline.
And for the little ones: climbing net, slide, and spring-loaded toys.
Other free services—deposit required: loan of a European-standard adapter, pond access key, pool wristband during peak season, gym access key, ping-pong paddles and balls

Other paid services at the campground:
• BBQ: The campground allows charcoal barbecues (unless otherwise specified by a prefectural order in the event of a drought)
The campground offers BBQ rentals by the day or for the duration of your stay (reserve on-site at the front desk or when booking online). Charcoal is not provided (available for purchase at the grocery store).
Electric BBQs are not permitted (due to the risk of power overload based on wattage or defective appliances)
• Other Rentals: small refrigerator for campsites (subject to availability), iron, toaster, baby kit (travel crib, baby bathtub, high chair). Information on our website.
• Standard bike rentals: inquire at the front desk or on our website

Just a few minutes away—about 3.5 km—in the Salines shopping district, at the entrance to downtown La Baule, you’ll find:
• Supermarkets: Carrefour Market, Lidl
• Les Salines Pharmacy
In addition, our on-site grocery store offers everyday essentials, our snack bar/pizza place serves hot food to eat in or take out, and our bakery offers baguettes and pastries (baked on-
site)

Yes, absolutely! Our large aquatic area, which includes the main outdoor pool, the wading pool, and the indoor pool, is heated to a comfortable 28°C right from the start of the season. Enjoy our facilities no matter the weather! As a reminder, the indoor pool opens in early April and the outdoor pool on May 8 (weather permitting).
What swimwear is permitted in the campground’s aquatic area?
In accordance with our rules and regulations and the hygiene requirements of our 4-star establishment, we enforce a strict policy regarding swimwear.
• All clothing that covers the body but is not exclusively designed for swimming and does not meet current hygiene standards is prohibited.
• We only allow traditional swimwear: one-piece swimsuits, two-piece bikinis, men’s swim briefs, or swim boxers. Long swim shorts and swim trunks are reserved for the beach. Swim shorts and burkinis are strictly prohibited. Swimsuits or UV-protective clothing are permitted provided they are used exclusively in the pool. Please check in with the lifeguards (or at the front desk) before wearing this type of swimwear
We thank you for complying with these guidelines, which are essential to ensuring water quality and everyone’s comfort.

Yes. The laundry room is located in the large restroom building, near the Front Desk. You must purchase tokens at the Front Desk during business hours or at the grocery store. We have washing machines and dryers. You must
bring your own laundry detergent or purchase single-use pods at the grocery store.
Ironing boards are available on site (please ask for an iron at the front desk; a deposit will be required).

Yes, Wi-Fi is available throughout the campground.
• A basic connection is offered for 30 minutes every 6 hours at the front desk/snack bar.
• For unlimited, higher-quality access in your accommodations, paid packages are available at
the front desk (rates starting at €6 for 1 day). Ask at the front desk for more information.
For additional information, in La Baule-Escoublac, cell towers provide 2G, 3G, 4G, and 5G network coverage throughout the entire municipal area (source: https://www.labaule.fr/services/urbanisme-et-habitat/tnt-internet-et-telephonie/antennes-relais/)

One charging station serves 4 sites (4 connections per station). You’ll need a European-standard outlet and an extension cord (at least 20 meters long).
The campground’s electrical outlets are not compatible with electric vehicle charging (for both campsites and mobile homes).

The campground allows charcoal barbecues (unless otherwise specified by a prefectural order in the event of a drought)
The campground offers BBQ rentals by the day or for the duration of your stay (reserve on-site at the front desk or when booking online). Charcoal is not provided (available for purchase at the grocery store). Electric BBQs are not permitted (due to the risk of overloading based on wattage or a defective appliance).

Located in downtown La Baule at 8 Place de la Victoire. Tel. 02.40.24.34.44 www.labaule-guerande.com
Browse the Tourist Office’s website, where you’ll find very useful information: activities and outings on the peninsula, hikes in the surrounding area, maps, brochures, and more…

Check out our BLOG and TOURISM IN LOIRE-ATLANTIQUE sections to discover all that our beautiful region has to offer!

There are several stores (including grocery stores) at the entrance to La Baule, in the Les Salines commercial zone, a 5-minute drive away.
And there’s a commercial district with a shopping arcade in Guérande, in the Villejames commercial zone, about a 10-minute drive away.

There are several ATMs in downtown La Baule.

Yes, ANCV vacation checks are accepted, both as a down payment and to pay the balance. The stub must be attached, and the holder’s (i.e., your) name and address must be properly filled out. If you have paper vacation checks, we recommend sending them by mail as a “
suivie” letter at a minimum, or by “RAR” (registered mail with return receipt). We also accept electronic vacation checks.

Yes, we are affiliated with the vacation assistance program provided by the CAF. Beneficiaries receive a letter from their CAF in January. Beneficiary records are generally available in February, so Camping l’Eden
can check whether the CAF you’re registered with has opened access to assess your eligibility. The campground can then provide a vacation quote that includes the estimated VACAF assistance. To do this, we’ll need the following information:
the beneficiary’s first and last name, the department number where you reside, your phone number and email address, as well as your desired dates of stay and the number of people traveling.
Please note that promotional offers from the campground are not compatible with social assistance programs (particularly stays receiving VACAF assistance).
Only AVF stays are accepted at our campground.

We accept the following payment methods: cash, check, credit card (VISA, Maestro, Mastercard, American Express), ANCV vacation checks (paper or digital), and bank transfer.

For mobile homes: The balance is due 30 days before your arrival.
For campsites: The balance is due no later than upon your arrival.

You can pay in at least two installments: a deposit of 25% of the total cost of your stay is required at the time of booking (50% during the off-season), and the balance is due one month before your arrival date. The balance may be paid in installments, subject to the manager’s prior approval and provided that the full amount is paid 30 days before your arrival (for example: if you book in March for a stay in August, you can pay the 25% deposit in March and then pay the balance in monthly installments in April, May, June, and July).

Your security deposit will be refunded to you after the exit inspection, provided everything is in order, along with your final invoice following your stay (approximately 10 days; the timeframe may vary depending on the workload during that period).

Tourist-oriented municipalities may charge you a tax during your vacation in their area. The tourist tax is charged per person, per night. The amount is set by the municipal council and varies depending on the type
and the campground’s rating. This tax enables local governments to develop tourist attractions in their municipalities. At Camping L’Eden, the tourist tax is €0.66 per day per adult (ages 18 and older).

The 42 "bare" campsites average 100 square meters (they may be square or rectangular; please specify what type of camping equipment you will be bringing).

To rent a campsite, you must provide us with the following information from the rental agreement provided by the campground: last name, first name, mailing address, phone number, email address, arrival and departure dates, number of people (specifying whether they are adults or children, including the children’s ages), whether you are bringing a pet, and whether you need a utility hookup. Please let us know if you’re coming with a tent, trailer, or RV.

Yes, you can request a specific site, provided it hasn’t already been reserved. If you’ve never stayed at our campground before but have any preferences, please let us know. For example: close to the restrooms, a site with plenty of shade, etc. We’ll do our best to accommodate you.

Each campsite can accommodate up to 6 people (including children and infants).

Yes, you can drive your vehicle onto your campsite; parking for your vehicle is included in the campsite fee. If you have a second vehicle, there is a charge of €1.50 to €3.00 per day, depending on the time of year. Parking at the campground entrance is free.

There are water stations at certain locations on the grounds (in addition to the restrooms). This water is potable and therefore safe to drink.

Electricity is available for an additional fee. A power station with 4 outlets serves 4 campsites. Please bring an extension cord at least 20 meters long and a plug that meets European standards.

No, all campers are welcome anywhere on the campground. Whether you're traveling in a motorhome, a trailer, or a traditional tent

Depending on the season. A minimum stay of 3 nights is required during peak season (reservation required) and a minimum stay of 4 nights during peak season (with a reservation contract). For stays shorter than these, you can go directly to the Reception Desk during
opening hours to reserve a site. We’ll process your registration on-site and assign you an available spot. During the low and mid seasons, you can even choose your own spot (subject to availability).

Check-in and check-out are available daily at the campground. You can therefore choose the day that works best for you. Rates are calculated from 2:00 p.m. until noon the following day.

The calculation is done on a daily basis. The base price is for a 1- or 2-person site, including a car; this price varies depending on whether it is low, mid, or high season (see price list).
Then there are the additional charges, namely: extra people, pets, electrical hookups, a second vehicle, visitors, etc. Only children under 1 year of age stay for free.
You must also factor in the tourist tax for adult campers (18 and older): €0.66 per day per person.

Yes, subject to equipment availability. The charge is 42€ per week or 6€ per day. You will therefore need to provide an electrical outlet.

There is no booking fee during the off-season.
In July and August only, the campground charges a booking fee of €25 per reservation.

You must contact us by phone BEFORE the Reception Desk closes (7:00 p.m. or 8:00 p.m., depending on the season). No vehicles will be allowed to enter after 11:00 p.m. (the vehicle access gate closes for the night).

We will explain the steps you need to follow to access your parking space.

The campsites are approximately 100 m² each. Please note that some are rectangular and others are square. We recommend that you let us know what camping equipment you’ll be bringing so we can assign you the appropriate campsite.

Yes, babies are counted; the maximum number of people per campsite must not exceed 6.

Yes, please let us know when you make your reservation.

No. Chemical toilets are emptied in the restroom facility.

Some sites are in the shade and others are not, depending on the area you choose or are assigned.

We have a rental fleet of 69 mobile homes in several different models: 5 for 1 to 2 people, 30 for 4 people (including 1 with wheelchair access), 10 for 5 people, 19 for 6 people, and 5 for 8 people. In the camping area, there are 2 unique “Lodge Amazone” units for 4 people.

Yes, subject to certain conditions and availability: please check with the front desk directly.

Check-in begins at 4:00 p.m. on Saturdays, Sundays, and Wednesdays (depending on the model). Check-out takes place in the morning, from 7:30 a.m. to 10:00 a.m. at the latest. You must make an appointment at the Reception Desk as soon as you arrive to complete an inventory of the
exit points at the time of check-out.

Yes, subject to equipment availability. This additional fee is €26 per week for the kit or €8 to €10 per day per item. The kit includes a travel crib, a baby bathtub, and a high chair.

There is no booking fee during the off-season.
In July and August only, the campground charges a booking fee of €25 per reservation.

No refunds will be issued in either of these cases. Please let us know if you will be arriving late or at a later time so that we do not worry unnecessarily. In the event of an early departure, please let us know your departure time so that we can make the necessary internal arrangements to conduct the property inspection with you.

To draw up a rental agreement for a vacation rental, you must provide us with the following information:
last name, first name, mailing address, phone number, email address, arrival and departure dates, number of people (specifying whether they are adults or children, including the children’s ages), and whether you are bringing a dog. We can check availability for you by phone at 02.40.60.03.23 (please leave a message with your contact information and we’ll call you back) or by email at info@campingeden.com
Alternatively, you can book online at any time through our online booking system:
https://reservation.secureholiday.net/en/576/

Yes, you can request a specific rental property, provided it hasn't already been reserved.

Yes, there is a parking space for your vehicle next to the mobile home.

Yes, in some rooms there is space to set up a travel crib in the “master” bedroom (where the double bed is located); otherwise, the travel crib can be set up in the living room. Be sure to let the front desk know if you’re bringing your own travel crib.

The occupancy capacity depends on the model you choose:
For a 2-bedroom model, it accommodates 2 people:
For a 2-bedroom model, it accommodates 4 people:
For a 3-bedroom model, it accommodates 5 to 6 people:
For a 4-bedroom model, it accommodates 8 people:
The sofa in the living room does not serve as a bed.

The security deposit amount varies depending on the model: €60, €80, €110, or €130 for 1- to 2-person rentals, 2-bedroom rentals for 4 people, 3-bedroom rentals for 5–6 people, and 4-bedroom rentals for 8 people, respectively.

The security deposit(s) will be refunded within approximately 10 days after your stay (during peak season, this may take longer due to the increased workload).

You must contact us by phone BEFORE the Reception Desk closes (7:00 p.m. or 8:00 p.m., depending on the season). No vehicles will be allowed to enter after 11:00 p.m. (the vehicle access gate closes for the night). We will explain the procedure you need to follow to access your accommodations.

You must bring your own sheets, pillowcases, bath towels, cleaning supplies, dish towels, and cleaning products. We provide a shower mat, comforters, and pillows. As for cleaning supplies: a mop, bucket, broom, basin, and vacuum cleaner are provided by the campground.
For the rest of the equipment, please consult the accommodation inventory available on our website.

Depending on the location of the rental unit: a small tent may be set up next to the mobile home, subject to prior approval from the manager. Additional campers will then be charged.

No, none of the mobile homes have air conditioning; this is a decision we made for environmental reasons. Our campground has plenty of trees: if you’d like a spot in the shade, please let us know when you make your reservation.

Yes. You can request the “housekeeping package.” You can add this option when you make your reservation or request it upon arrival at your mobile home. The rate depends on the type of rental unit:
€60 for a 2-person / 1-bedroom unit,
€80 for a 2-bedroom unit,
€110 for a 3-bedroom unit,
€130 for a 4-bedroom unit

Yes, all of our mobile homes are equipped with a TV that receives digital terrestrial channels at no extra charge (only our unique Amazon Lodges do not have one, to provide a more nature-oriented experience).

Yes. Just add a note to your reservation, and the campground will do its best to accommodate you (provided that the selected units are located close to one another).

You can view the inventory by clicking on the “Accommodations” page on our website. We’ll also provide it to you upon your arrival.

Square pillows and standard-size comforters are provided. The mattresses are fitted with fabric mattress protectors.
These protectors are not disposable and must remain in place when you check out. We also provide disposable mattress protectors for you to use at the end of your stay.

For safety and insurance reasons, the number of occupants may not exceed the sleeping capacity specified for the type of accommodation booked, including infants. Example: If you are 2 adults + 2 children aged 8 and 6 + 1 child aged 10 months, you must book a 5-person, 3-bedroom mobile home, not a 4-person, 2-bedroom model.

Yes. Please let us know before you arrive so we can assign you the appropriate spot.

You can stop by the Front Desk during business hours if you experience any problems. The same applies if you notice any discrepancies in the equipment inventory (please note that no claims for damaged or broken equipment will be accepted on the day of your departure).

They include bedrooms (the number varies by model), a bathroom, a separate toilet (except in 2-person mobile homes), a fully equipped kitchen with a refrigerator and microwave (dishes provided), a living room with a TV (DTT), and a covered wooden deck ranging from 13.5 m² to 18 m², depending on the mobile home model.

No. You must bring your own items from home. You can also rent them from the campground (ideally, please let us know before you arrive so we can make the necessary arrangements):

Fabric sheets:
Double bed: 12€ per stay per bed
Single bed: 10€ per stay per bed

Bath towels: €8 per week per person
We also offer a turnkey sheet rental service:
Beds made upon arrival: €16 per single bed and €20 per double bed